By using the smooth-erp.com web site ('Service'), you are agreeing to be bound by the following terms and conditions ('Terms of Service').
The Terms of Service together with the Order Form, accessed and selected, by visiting the internet accessible learning management solution service, under the name SMOOTH ERP, constitute the Agreement between Cyrus HD (“We”, “Supplier” or “SMOOTH ERP”), and “You” (the “Customer”) ordering the “Services”. Cyrus HD SAS means the Cyrus HD SAS entity, which is a party to this Agreement, being Cyrus HD, a FRENCH based company, having its registered office at 21 rue marc Donadille, 13013 Marseille, FRANCE, SIRET: 80373327800011, as applicable. “Services” means Supplier’s hosted internet accessible learning management solution service, under the name SMOOTH ERP, made available to You on a subscription term basis under the Agreement at a website address provided to You (“Portal”). An Authorized User means any Customer employee, contractor, agent or any other individual authorized by Customer to access and use the Services, via Customer’s purchased subscriptions, for the purpose specified herein. You are responsible for Authorized Users’ compliance with this Agreement.
Cyrus HD reserves the right to update and change the Terms of Service from time to time without notice. Any new features that augment or enhance the current Service, including the release of new tools and resources, shall be subject to the Terms of Service. Continued use of the Service after any such changes shall constitute your consent to such changes. You can review the most current version of the Terms of Service at any time at Terms of Service.
Violation of any of the terms below will result in the termination of your Account. While Cyrus HD prohibits such conduct and Content on the Service, you understand and agree that SMOOTH ERP cannot be responsible for the Content posted on the Service and you nonetheless may be exposed to such materials. You agree to use the Service at your own risk.
The online storage space is used for your course resources, your users, your dedicated videos, your shared chats and documents, your virtual class recordings, the automatic backup of your data,...., in short, for the registration of everything related to your SMOOTH ERP customer account. The commercial offer you have determines which services are active or not. A non-active service does not use storage space.
The amount of storage space available depends on the nature of the data stored. For hosting on a shared server (excluding custom offers with dedicated servers), the maximum storage space limit per customer is as follows:
For offers on dedicated servers, the volume of storage space is adapted to your needs by sizing the servers according to your resources.
SMOOTH ERP is committed to a continuous process of compliance with the General Data Protection Regulation of 27 April 2016. With this new regulation SMOOTH ERP reinforces its policy of personal data protection so that the data of our customers is protected. users are collected and used in a transparent, confidential and secure manner.
Our Personal Data Protection Policy describes the how SMOOTH ERP processes the personal data of visitors and users (hereinafter referred to as "SMOOTH ERP"). after the "Users") when browsing our site www.SMOOTH-ERP.com (hereinafter the "Site"). The Personal Data Protection Policy is an integral part of the General Conditions of Use of the Site.
When you use our platform and/or during your registration, we collect and process personal data concerning you such as: your surnames and forenames.
We will also ask you to send us your email address in order to use this data for the creation of an account, sending emails for information and notifications, as well as for the newsletter.
We also collect your nickname, avatar, mailing address, sex, phone number, email address, phone number, e-mail address, and email address. IP address, and some information available on your social networks. We will also ask you to send us a mini biography, or a biography, on an optional basis.
SMOOTH ERP uses Learning Analytics methods to analyze the courses taken, the quizzes and controls, routes, etc... We use this data for the analysis and the display. This data is used for various purposes, including gathering your experience user and track your progress, set up a follow-up and statistics according to your motivation.
When you register on the platform, you can register thanks to the form of creation of account and/or user.
As part of satisfaction surveys, we can use a satisfaction measurement tool for clients (Net Promoter Score). You will be asked via this tool to write an opinion on the use of the service SMOOTH ERP.
Definition of "cookie" and its utilization. A "cookie" is a text file that is placed on your computer at the time of the visit our platform. In your computer, cookies are managed by your internet browser.
Different types of cookies are used on our Site:
Types of cookies used. The following types of cookies are used on this Site:
Use of third-party cookies. We may use third party partners, such as Google Analytics, to track visitor activity on our platform or to identify your interests on our platform and customize the offer that is addressed to you on our platform or outside our platform. Information that may thus be collected by third party advertisers may include data such as geo-location data or contact information, such as e-mail addresses. The privacy policies of these third party advertisers provide privacy protection to advertisers. additional information on how cookies are used.
We ensure that partner companies agree to process the information collected on our website. platform exclusively for our needs and in accordance with our instructions, in compliance with the European regulations and undertake to implement appropriate safety and security measures. data privacy protection.
Disabling cookies. You can deactivate cookies at any time by selecting ` the appropriate settings in your browser to disable cookies (the section of the browser used specifies the procedure to follow).
We draw your attention to the fact that disabling cookies can reduce or prevent accessibility to all or part of certain functions.
With regard to promotional emails: You may withdraw your consent at any time by (i) unchecking the relevant box in your account, (ii) clicking the unsubscribe link provided in each of our communications or (iii) by contacting us.
With regard to targeted advertising on third-party sites (only for free accounts): you can refer to our Policy about Cookies to understand how to withdraw your consent.
We collect the information you provide to us, including when:
The personal data concerning you collected on our platform are intended for own use by SMOOTH ERP and can be transmitted to companies subcontractors that SMOOTH ERP may use in the performance of its services.
SMOOTH ERP does not sell or rent your personal information to third parties for marketing purposes, in any manner whatsoever. case.
We also work closely with third party companies who may have access to your personal data, in particular:
If SMOOTH ERP or all or part of its assets are acquired by a third party, the data in our possession will, where applicable, be transferred to the new owner.
Upon request, we can provide you with a list of the countries where we keep your data and those where we do not. they transit occasionally.
We keep your data in the European Union but we also transfer them outside the Union European to the United States. The U.S. entities to which we transfer your data have Privacy Shield or we have entered into specific contracts and clauses with them established by the European Commission to supervise and secure the transfer of your data. data to these providers. We may use the services of U.S. companies to whom we have access. subcontract your data to respond to your requests, provide online payment tools, we will provide commercial and advertising services or emailing and SMS services.
SMOOTH ERP applies technological security measures generally recognized so that the personal data collected are not, lost, misused, accessed, altered or disclosed by unauthorized third parties unless the communication of such data is imposed by the regulations in force, in particular at the request of an authority judicial, police, gendarmerie or any other authority empowered by law.
The security of personal data also depends on the Users. Users who are members SMOOTH ERP are committed to maintaining the confidentiality of their login and password. The members also agree not to share their account and to declare to SMOOTH ERP any use of their account. unauthorized use of said account as soon as they become aware of it.
The personal data provided by the SMOOTH ERP users will be deleted after a certain period and depending on the data processed.
1 year after your last use of our platform, the customer account and all user accounts of the account customer are deleted without the possibility of restoration.
We do not retain any of your data after the customer account is deleted.
Our goal being to make education accessible to all, minors can access the Site to search for information.
Before accessing the Site, the consent of minors under 16 years of age must be given by the owner of the Site. parental authority.
Our platform does not provide for the registration, collection or storage of information relating to any person 13 years of age or younger.
When you have given your consent when you were minors, personal data you were collected.
You will be able to exercise your right to forget if you no longer wish your personal data to be stored. in our databases.
In accordance with the regulations in force, the Users of our platform have the following rights following :
If you wish to know how SMOOTH ERP uses this personal data, ask to rectify it or to oppose a treatment you can send an email to the address data-protection@SMOOTH-ERP.com or send to a letter to the following address: Cyrus HD - Data Protection Officer, 21 rue marc donadille, 13013 Marseille France. Finally, SMOOTH ERP Users can file a complaint with the authorities of control, and in particular CNIL)
Your requests will be processed within 30 days. In addition to your request, we will ask you to contact a photocopy of a proof of identity so that SMOOTH ERP can verify your identity.
If you have any questions or complaints, or if you have any questions wish to provide SMOOTH ERP with recommendations or comments to improve our Policy of personal data protection you can send an email to the address data-protection@SMOOTH-ERP.com or send to a letter to the following address: Cyrus HD - Data Protection Officer, 21 rue marc donadille, 13013 Marseille France.
Protecting your data is our highest priority
Cyrus HD is a simplified joint stock company (SAS) with a capital of 200€ registered in the RCS of Marseille under the SIRET 80373327800011 and whose registered office is located at 21 Rue Marc DONADILLE, 13013 MARSEILLE, FRANCIA. Cyrus HD is represented by Mr Léopold COHEN, its Chairman.
Cyrus HD is an application software company and we provide our services as a SAAS platform.
The Director of Publication of the platform is Mr Laurent MICHEL.
The site is hosted by OVH whose address is the following : OVH - 2 rue Kellermann - 59100 Roubaix - France
You have the right to access and rectify information concerning you, which you may exercise by email at the address data-protection@SMOOTH-ERP.com or by mail (address above). You may also, for legitimate reasons, object to the processing of your personal data. data you concerning.